"A person without etiquette cannot thrive; a matter without etiquette cannot succeed."
Upholding business etiquette is not only a trend of the times but also a practical necessity for gaining more clients and enhancing corporate competitiveness. To improve the personal cultivation of employees, shape the corporate image, and increase customer satisfaction, Fuqing Wood Industry organized a business etiquette video training session on September 4, 2022.
The training featured an etiquette course presented by Dr. Lu Yao, a psychology Ph.D. from the Chinese Academy of Sciences and a specially invited etiquette speaker for the Ministry of Foreign Affairs.
The course covered various aspects of etiquette, including dress code, business language and behavior, business interaction etiquette, telephone etiquette, and elevator etiquette. Through clear theoretical explanations, engaging case studies, and vivid scenario simulations, participants were able to grasp the essence of etiquette in a relaxed and enjoyable atmosphere. The interactive and efficient learning process helped them master workplace etiquette standards, enabling them to learn, reflect, and apply their knowledge.
To deepen participants' understanding of business etiquette, the training included a Q&A session. Participants actively raised questions, and the main speaker patiently provided answers, leading to a deeper understanding of business etiquette. This not only enhanced participants’ engagement and enthusiasm but also solidified their grasp of business etiquette knowledge. The atmosphere was lively, and the learning enthusiasm was high.
At the end of the meeting, General Manager Hu Yun delivered a concluding speech. Hu expressed gratitude for the excellent presentation by the instructor and emphasized the importance and necessity of business etiquette and professional conduct.
"The success or failure of a matter often hinges on small details."
From a personal perspective, learning business etiquette can make one's speech elegant and demeanor graceful, thereby enhancing one's impression score. From a corporate perspective, good practical business etiquette conveys the company's image, essence, and culture. Therefore, practical business etiquette is crucial for both individuals and companies.
"Employees are the mirror and the business card of the company." The corporate image is not only reflected through various hardware facilities and software conditions but also through each employee's efforts to cultivate a good professional image. The company is the collective on which we depend for survival, and the brand is the image we have painstakingly built. Every employee is the best spokesperson for the company's brand. In the post-pandemic era, which is marked by intense internal competition, good business etiquette not only enhances personal comprehensive qualities but is also a vital means to earn a good reputation from clients and improve corporate competitiveness.
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